Frequently Asked Questions 


"Is it BOW (as in hair bow) Down, or BOW (as in 'bow to the queen') Down?"

       - BOW (as in 'bow to the queen') Down. Everything is themed around royalty!


"How do you decide on the price of each bow?"

        - I have a very specific and consistent pricing system. It is really not too exciting, but if you're very curious on the details, feel free to send me an e-mail!


"How quickly will I receive my bows?" (Individual order - 10 or fewer products)

       - I try to complete and ship all orders within 12 days of payment. Generally, orders go out much sooner than that, but sometimes if BD is very busy, I cannot accommodate all orders immediately. Your order will not be started until payment is processed.


"How quickly will I receive my bows?" (Medium order - 11-20 products)

      - Generally, a medium order will go out in the same time frame an individual order does: within 12 days of payment. However, just like it was mentioned before, sometimes we become very busy and cannot fill an order within that week. Orders of this size absolutely do not go out any later than 15 days after payment processing. You may request your order immediately, but a rush fee will apply (please see below for details). Your order will not be started until payment is processed.


"How quickly will I receive my bows?" (Large order - 21 or more products)

       - We ask that you allow at least 20 days for orders of this size to be filled and shipped. It can be very difficult for BD to complete such large orders since it is such a small business. I request that with a large order, you understand that I am just one person and it can take me a while to finish an order of this size. I try to start bigger orders ASAP, but sometimes things do come up that don't allow me to finish that as soon as I would like to. You may request your order immediately, but a rush fee will apply (please see below for details). Your order will not be started until payment is processed.


"What is considered a rush order?"

       - There are two different magnitudes of rush orders: one-week rush and two-week rush. An order is considered a "one-week rush" if it's necessary time of delivery is 7 days or fewer away (not shipment, actual delivery). A "two-week rush" is an order than needs to be delivered in 14 days or fewer. The costs of rush orders are as follows:


                    One-Week Rush

                    Individual Order: 5% of total cost added on

                    Medium Order: 15% of total cost added on

                    Large Order: 25% of total cost added on

                    ** Orders of 60+ products CANNOT be done with a one-week rush.


                    Two-Week Rush

                    Medium Order: 10% of total cost added on

                    Large Order: 15% of total cost added on

                    ** Individual orders do not need a two-week rush. If you need an individual order by a certain date (given it is more than 6+ days of order), please e-mail Hannah@BowDownCB.com and I will handle it.


"How long does shipping take?"

     - I use Priority Mail shipping with USPS, which almost always arrives within 2-3 days of shipping. However, this time frame can sometimes be lengthened due to weather, holidays, etc. Please always allow up to 5 days for shipping. If you need your order immediately, please make me aware and I will use a different shipping option. Please note that an additional charge may be required for a different shipping option.


"What forms of payment do you accept?"

      - Bow Down currently accepts payments via PayPal or by check. PayPal allows you to pay with a credit card or directly from your bank account. You do not need a PayPal account to pay with this method.


"Do you send free sample bows?"

      - I do not send out "free" samples. If you request samples, you will be required to cover the cost of the samples. However, if you do end up ordering a team order from BDCB, the cost of the samples will be deducted from your final bill. In short, no. If you choose to go through with an order from the samples, yes.

         The charge removal does NOT apply if an individual orders a bow and a coach purchases the bow for the entire team at a later time.


"I saw a bow on another companies website that I liked. Will you copy it?"

      - No. It is not fair to take another persons concept or idea and receive compensation for it, especially without their permission. This is against everything I stand for and I will NEVER copy another company intentionally. If you want that exact product, you will need to buy it from the original company.


"Can you help me learn to make bows?"

      - Learning to make bows isn't something you can do in a day. It takes quite a while to master the technique and exact process used to make bows uniform and high quality. I will direct you to sources that can help you and I will give you some pointers if you ask, but I simply do not have the time to walk you through step-by-step.

 
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